The Contact Page - Such a simple concept with such vital importance! We’ve all been there; shopping online, absolutely loving the products...but it’s taking forever to simply find an email, phone number or contact form so you can ask a question about shipping, sizing or just want more info on the brand! A website’s contact page is the best way to ensure your customers can engage with you and get the information they need. The primary function of a contact page is keeping your customers interested and most importantly, loyal to your brand.
Having a user-friendly contact page can kill two birds with one stone - How so? It improves customer satisfaction and can improve your products. Your contact page allows your customers to not only reach out for more information and get their questions answered, but it also gives your customers an opportunity to share feedback, thoughts, suggestions or recommendations. In turn, you can get an analysis of your website to better understand how your audience views it, while keeping your customers happy too. Everyone loves for their voice to be heard!
Like with all SheCom Tutorials, we like to provide you with what you should expect so you can help budget your time and money in the best way possible. You should expect to spend the following resources completing this tutorial:
Putting together a clear and concise contact page should take anywhere up to one hour, to create and test your contact page.
All Shopify themes have a built-in contact form that you can apply to the pages you create.
Here are a few things to keep in mind when creating your Contact Page through Shopify. The ultimate Contact Page should be five things:
Now that you really understand the value of this page and have some ideas already popping around in your head, let’s dive right into the “how to” and get started! There are five simple steps to creating your Contact Page on Shopify.
Note: If you create a page without any content, only the contact form will appear on the page. If you add content to your page, then that content will be displayed above the contact form. You can include a little intro, info on how customers can reach you (such as by phone, email or address) or you can let customers know when to expect a reply.
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